Shipping Policy

Free Shipping
Standard shipping is free on all orders above INR 499 within India.

Return Shipping Charges
If a product is returned due to the absence of the buyer at the delivery address, shipping charges will apply.

Shipping and Handling Timelines

• Orders are typically processed and shipped within 1-2 business days.
• Standard shipping takes 3-7 business days.
• Expedited shipping takes 2-3 business days.

Please note that these timelines are estimates, and delivery times may vary based on your location and the time of year.

International Shipping
We currently do not offer international shipping and only ship within India.

Shipping Restrictions

• We do not ship to PO Boxes or APO/FPO addresses.
• Certain locations may not be serviceable due to shipping restrictions.

Shipping Delays
While we aim to ship orders promptly, delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions. In case of delays, we will notify you promptly.

Faulty, Damaged, Missing, or Undelivered Items
If you receive a faulty, damaged, missing, or undelivered item, please contact us immediately at care@cruizeplay.com. We will work with you to resolve the issue promptly.

Returns, Refunds, and Exchanges
We accept returns and exchanges except for perishable or disposable products, such as stickers or puzzles. For detailed information, please refer to our Return Policy.

Contact Us
For any questions or concerns regarding our shipping policy, feel free to reach us at care@cruizeplay.com.