Return Policy

We offer a 7-day return policy exclusively for items that are physically damaged during shipping. You have 7 days from the date of receiving your order to request a return.

Eligibility for Returns
To qualify for a return, the item must:

• Be unused and in the same condition as received.
• Include all tags and be in its original packaging.
• Be accompanied by proof of purchase.

To initiate a return, please contact us at care@cruizeplay.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions.

Important Note: Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if you receive a damaged or incorrect item. We will address the issue promptly.

Non-Returnable Items
The following items are non-returnable:

• Custom or personalized products.
• Sticker or puzzle-based items.
• Opened packages, sale items, or gift cards.
• Hazardous materials.

If you have questions about whether your item qualifies for a return, please contact us.

Exchanges
For faster exchanges, we recommend returning the item for a refund and placing a new order for the desired product.

For any questions or concerns, email us at care@cruizeplay.com.